Managed Care Advisors

  • IT Help Desk Analyst

    Job Locations US-MD-Bethesda
    Posted Date 3 weeks ago(9/28/2018 8:17 AM)
    Job ID
    Information Technology
  • Overview

    Managed Care Advisors (MCA), is an innovative leading edge data driven Workers’ Compensation, Employee Benefits, and Disability Management Company located in Bethesda, Maryland. We have an immediate opening for a self-motivated, organized IT Help Desk Analyst. 


    Managed Care Advisors:


    Provides an exciting and fast-paced work environment


    Provides a comprehensive benefit package


    Celebrates our individual and team successes together


    Supports a team-oriented work atmosphere


    Is located within walking distance to the metro in Bethesda, MD


    As an IT Help Desk Analyst you will collaborate with a team for providing first-level support, field all application and hardware calls, ensuring the stability, integrity and efficient operations of the IT infrastructure, and support of a remote home-based workforce.  You will maintain a working knowledge of all hardware and software applications in order to resolve problems/issues on the initial call.  This position logs all pertinent information from each call into a call tracking application database and records follow through to resolution. This is a tremendous opportunity to shape our future and gain lifelong skills. 


    Key duties include:

    • Citrix network maintenance
    • Windows server monitoring and maintenance
    • Problem analysis and resolution
    • Equipment selection, purchase, setup and maintenance (including computers, printers, peripherals)
    • Software selection, implementation and training
    • 8x8 phone system maintenance and support
    • In-house and remote troubleshooting


    Position requirements include:

    • Information Systems or related Bachelor's degree required
    • A minimum of two (2) years experience in help desk or related field
    • Attention to Detail
    • Strong technical research skills
    • Superior communication skills (interpersonal, written and verbal)
    • Ability to obtain and maintain a security clearance, including preliminary credit and background check
    • United States Citizenship

    The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.


    Important Information


    Successful candidates will be required to undergo a credit and criminal background check, and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of employee upon hire.


    MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations. 


    MCA is an Equal Opportunity and Affirmative Action Employer


    All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.


    MCA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

    MCA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.




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