Managed Care Advisors

Medical Records Technician

US-FL-Lake Mary
5 months ago
Job ID
Customer Service/Support


Managed Care Advisors (MCA), is a rapidly expanding Consulting and Full-Service Medical Case Management Company servicing federal government and private industry customers nationwide and across all US Territories. Come join our winning team in Lake Mary, FL and grow with us!


Managed Care Advisors

  • Provides an exciting and fast paced work environment
  • Provides growth opportunities and cultivates talent
  • Celebrates our individual and team successes together
  • Provides a comprehensive benefits package
  • Supports a team oriented work atmosphere


MCA’s Medical Records Technicians (MRTs) support a nation-wide team of clinical workers’ compensation case managers and occupational medicine review physicians. MRTs provide the following support functions on a daily basis:

  • Print, organize, scan and attach medical files in an electronic case management system
  • Review, organize and attach incoming e-faxes
  • Update clinical arrays and case notes
  • Enter first reports of injury
  • Format and attach letters and physician reviews
  • Monitor cases for DOL case status changes
  • Review pharmacy and billing records and create summary reports
  • Communicate with medical providers’ offices via fax, mail, and phone
  • Answer incoming calls to a workers’ compensation Customer Care line


  • GED or High School diploma
  • 2+ years’ experience in the healthcare industry, medical records, or healthcare related customer service/call center field
  • U.S. Citizenship
  • The ability to pass a preliminary credit and background check
  • The ability to obtain and maintain a Federal security clearance
  • Proficiency in Microsoft Office Suite
  • Strong verbal and written communication skills
  • Ability to identify medical terminology and documents

Preferred Qualifications


  • Excellent verbal and written communications skills
  • Takes ownership of personal actions and outcomes; encourages and empowers others to do the same
  • Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change
  • Ability to work independently, multitask, and adjust priorities
  • Ability to work well in a team environment, with a moderate degree of supervision, to handle a heavy workload, to prioritize work for self, and to meet assigned deadlines

To be considered for this position, please submit a cover letter and resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.


Important Information


Successful candidates will be required to undergo a credit and criminal background check, and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of employee upon hire. 


MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations at 301.469.1660. Please note that this number is exclusively for inquiries regarding application accommodations.

MCA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

MCA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

MCA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.



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