Managed Care Advisors

Returning Candidate?

Client Services Coordinator

Client Services Coordinator

Job ID 
2017-1043
Job Locations 
US-MD-Bethesda
Posted Date 
6/30/2017
Category 
Client Services

More information about this job

Overview

Managed Care Advisors (MCA), a rapidly expanding Consulting and Full-Service Medical Case Management Company, has an immediate opening for a self-motivated, detail oriented professional to service federal government and private industry customers nationwide and across all US Territories. Come join our winning team and grow with us!

 

 

Managed Care Advisors

 

  • Provides an exciting and fast paced work environment
  • Provides growth opportunities and cultivates talent
  • Celebrates our individual and team successes together
  • Provides a comprehensive benefits package
  • Supports a team oriented work atmosphere
  • Located within walking distance of the metro in Bethesda, MD

Responsibilities

The Client Services Coordinator supports dedicated client teams in ensuring that all services are implemented and managed in accordance with client objectives and contract requirements. The Client Services Coordinator organizes project activities and works closely with the Project Manager and internal stakeholders to ensure customer satisfaction and consistency of communication processes across clients.

  • Assist with client meeting and training planning, scheduling, material preparation and follow-up.
  • Provide client support services in a timely, accurate and pleasant manner.
  • Draft and assemble program materials, reports and presentations for clients and internal teams.
  • Effectively communicate and provide customer support to both internal and external clients.
  • Create, develop and maintain client files and ensure client questions are routed to the appropriate team member.
  • Track system users and ensure appropriate system access.
  • Schedule client related team meetings, document meeting minutes and follow-up.
  • Communicate with Account Managers and other internal stakeholders as needed to respond to client requests.
  • Maintain and update complex Excel spreadsheets.
  • Provide other support as needed.

Qualifications

 

  • 4 year college degree
  • 2 years administrative or client service experience
  • Advanced skills in Microsoft Office (Outlook, Word, Excel and Power Point)
  • Proven problem solving  and critical thinking skills
  • Work independently as a self-starter committed to delivering the highest in customer service, quality and results
  • Strong verbal, written and interpersonal communication skills
  • Knowledge of MS Project, JIRA and Confluence a plus.
  • U.S. Citizenship

 

To be considered for this position, please submit a cover letter and resume, and complete the application.

 

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

 

Important Information

 

Successful candidates will be required to undergo a financial and criminal background check, and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of employee upon hire. 

 

MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations. 

 

MCA is an Equal Opportunity and Affirmative Action Employer

 

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.

 

MCA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

 

MCA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.